Frequently Asked Questions
Find answers to common questions about our lighting and service
How long does delivery take?
Most orders are processed within 2 business days. Standard delivery takes 2 to 8 days, depending on your location.
How long is the warranty?
We offer a 12-month warranty in addition to your rights under the Australian Consumer Law.
Can I return my purchase?
We accept returns within thirty days of purchase. Items must be unused and in original packaging. Please do not return any item before contacting us. Our Customer Service team will provide you with the appropriate return instructions to ensure your return is processed correctly.
Why is the lamp I received slightly different from the advertised image?
Every piece is individually handcrafted, making each one uniquely its own. Subtle variations in colour, texture, and finish are part of its character, while rigorous quality control ensures consistent craftsmanship.
